In the first installment of this series, we will listen to the sharing of Mr. Dao Hong Giang, Director of the Finance - Banking Sector at FPT IS. Mr. Giang is not only a talented manager but also a shining example of the combination of "heart" and "reason" in leadership skills.

Let's explore Mr. Giang's emotional journey at FIS BNK and learn about how he balances "heart" and "reason" in management!

Dao Hong Giang - Director of the Finance - Banking Sector at FPT IS

Every manager at FPT IS has a different management style. Some are rule-oriented, rigid, and directive. Others are people-oriented, encouraging, and motivating. However, being too rule-oriented can hinder the contribution of those with high initiative and strong emotions. Being too people-oriented, with excessive encouragement, can lead to employee complacency and stagnation. Personally, I blend both elements, creating my own unique management style that incorporates both "heart" and "reason."

For me, the "heart" of a leader is decisiveness and effectiveness. Like a healthy heart that constantly pumps blood to nourish the body, a leader needs to make quick decisions and clearly communicate their vision to the entire team. Alongside a warm heart, my "reason" tells me that fast doesn't always mean good, but slow isn't the solution either. The key is to balance speed and quality to make decisions that are both quick and accurate.

During the early days at FIS BNK, when the company faced resource challenges, I always believed that people with shared goals could journey together for the long term. In companies facing difficulties, there's much to be done, from personnel arrangement to strategic goal setting. FIS BNK was no exception. At that time, I had to make very quick decisions while also ensuring accuracy, which required "reason."

Having overcome the previous challenges, I now consistently create diverse technological "playgrounds" where everyone is flexible in their work, rotating between various positions, projects, and clients. However, this diversity often leads to unnecessary conflicts. In such situations, as a manager, I need to listen to my "heart" to understand my employees' feelings, empathize, and address their concerns, resolving any lingering conflicts.